Terms & Conditions - FeelTimes

OVERVIEW

This website is operated by DIY FASHION LIMITED and/or its affiliated entities UK subsidiary FEELTIMES LIMITED (collectively referred to as “DIY FASHION LIMITED,” “us,” “we,” or “our” also known as Feeltimes.co.uk. Throughout the site, the terms “we”, “us” and “our” refers to DIY FASHION LIMITED. DIY FASHION LIMITED offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. The terms “feeltimes” throughout the site refer to DIY FASHION LIMITED.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

FeelTimes will always comply with the law of the UK.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any malware, viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 8 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 9 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 11 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall FEELTIMES LIMITED, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 13 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless FEELTIMES LIMITED and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 14 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforce ability of any other remaining provisions.

SECTION 15 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Non-Disparagement. During the Term and thereafter, you agree to take no action which is intended, or would reasonably be expected, to harm the Company or its or their reputation or which would reasonably be expected to lead to unwanted or unfavourable publicity to the Company in case you haven’t heard back from us for at least 4 working days. If violating this term, we reserve us the right to terminate the contract without any compensation.

SECTION 16 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 17 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.

SECTION 18 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Company Name: DIY FASHION LIMITED

Address : Unit D, 16/F, One Capital Place, 18 Luard Road, Wan Chai Hong Kong (This is NOT for Return)

Online help

Products

1. What is the best way to choose my size?

Our size chart is independent. To choose the best size of you,please check the size chart on the product page,and refer to the measurements below each size. You can refer to our measuring guide to see how to measure yourself. To ensure the dress fits you well,we also suggest that you can choose custom size,which means that we make the dress based on your exact measurements.

2. Can I change the design of the dress?

"Usually we make the dress strictly according to the pictures on the picture shown on our website. However,if you want change some designs of the dresses like making the V Neck higher, shorten the dress length,remove the train,adding sleeves,etc.
Yes, just note it in the special requirement box when ordering, then we will make it according to your request when ordering. After payment we will send a confirmation email to confrim your order and request."

3. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to dispaly color as close as possible to the color of the actual fabrics. However,camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabrics. Colors are subject to actual dresses you get.

4. How can I make sure all of dresses are the same color?

"Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You will need to have all dresses place their orders within 48 hours of each other. And send us email to [email protected] to tell us all their order numbers. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 48 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering swatches beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly."

My Orders

1. When should I order my dress?

"Our dresses are made to order.
Estimated Receiving Time = Tailoring Time + Shipping Time
It takes anywhere from 3 to 4 weeks to ship wedding dresses or 2 - 4 weeks for other dresses after order. Tailoring times do not include ship time. Shipping can take 3-12 business days subject to the shipping method.
You can find the tailoring and shipping time at each product page.
We suggest customers order at least 1 - 2 month earlier and customers will have plenty of time to alter the dresses just in case."

2. How can I track my order status

"We will send you an email once your order has been shipped. Please sign into ""My Account"" and click ""My order"" in the upper right corner. Click on ""View Details"" to check your order status. Also,you can email us to get more information on your order."

3. I ordered a standard sized dress, not a custom size, why is it taking so long?

"All of our dresses are made to order, no matter you ordered in a standard size or custom size, except dresses in stock. Tailoring Time is displayed on each dress's product page. We have several offers to choose from.
Thanks for your understanding!"

4. Main Order Statuses

"Once we receive your payment, your order will go through several steps before being “shipped”.
Please refer to the different order statuses explanation below:
Waiting to be paid:
This order status is unpaid. Please feel free to pay for your order as soon as possible. Once we receive your payment, we will process your order.
Processing:
We are confirming your payment and begin processing your order immediately.
You can check order details or progress,request a change of shipping address before shipped.
Completed:
Everything in your order has been packed and sent to the shipping address you provided.
When you received your order.You can report missing or wrong products.Request a return or refund.Write a review.
Canceled:
This order has been canceled."

Payment

1. What methods of payment do you accept?

Currently, we provide simpler, more efficient, and more secure Paypal payment and Stripe payment. No matter what methods you prefer, you need to select your items and add them to your shopping cart, that's for sure. In addition, registering with us first would be very helpful for shopping with us since you will get rid of the trouble of entering your information repeatedly, plus, you can manage your account, check your order information, and get informed of your order status very fast.

2. My payment won't go through!

"If you're having some trouble with your payment, we do have some tips that usually work, but we're not able to override the actual system to accept payment if it won't go through.
Some things you can try that may work include:
1. Make sure all information is correct including credit card number, expiration date, security code, billing address, and zip code if asked.
2. Try using PayPal if you have a PayPal account. Customers can still pay via PayPal guest check out if customers do not have a PayPal account.
3. Try using a different card.
4. Start over with a new order instead of trying to pay for the same order over again.
5. If your payment is still declined, you may need to contact your bank. Occasionally, when purchasing from an online company for the first time, your financial institution will issue a hold on the funds if they are unfamiliar with it.
If you've tried everything else, feel free to reach out to our awesome team of customer service dept. and we can look into this for you."

3. Is it safe to order from you?

"We using PayPal payments and Stripe payments, which are safer payments worldwide.
We also utilize a secure socket layer (SSL) technology where any personal information obtained through Feeltimes.co.uk is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties."

Shipping & Delivery

1. How much is shipping costs?

"You may add items to the shopping cart to check on the accurate shipping fee. Customers can also place a test order to check the total cost
We have two shipping methods including expedited shipping and standard shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order.
If you have any issues with the shipping cost, please do let us know and we'll be more than happy to walk you through it!"

2. Do I need to pay sales tax or custom duties?

"In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.
Due to customs regulatory policies, please note that we are unable to list purchased items as a gift or write an amount lower than the actual product price.

Duty & Tax Insurance
We provide Duty & Tax Insurance service for certain purchase and can be checked when placing an order.
If you pay for the Duty & Tax Insurance when you placed an order and were charged a tax fee when the package arrived, we'll be glad to refund 100% tax fee. Please tell us what was the total amount of the tax fee you were charged by submitting a new ""Custom Duty Issue"" ticket with a copy of the invoice at that time, and we'll refund the amount you were charged."

3. What countries or regions do you ship to?

"We ship worldwide to nearly every country across the globe,covering North and South America,Europe,Asia,Africa,Oceania,and more. There may be particular locations that we might require additional information to ship to. If so, we will get in touch with you ASAP.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely."

4. Can I change my shipping address?

You can only change the shipping address while your order still in processing. please contact us and provide the correct address ASAP. Once your dress has been shipped,we cannot change the address nor delivery options.

Returns, Refund, Cancellation, Exchanges

1. What is your return policy?

"Customer needs to contact our after sale department to initiate the process within 14days upon receiving your items.
We will provide a full refund for your purchase, including shipping fees for all damaged, defective, or wrongfully shipped items. If you are not happy with your purchase, don't hesitate to contact us as soon as possible to start processing your return and refund."

2. How to start the return process

"All returns must be made within 14 days from the day the package was delivered. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service by E-mail. You are solely responsible for the cost of shipping while returning the products. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.
please contact after-sales customer service representative by E-mail:[email protected] with the following information we need:

Order Number
Reason for requesting a return or refund, i.e., Size/Quality, etc
Reference images of the things you want to return

*For the issues with fit/size of the item(s), please do not forget to send us photos with the measurement visible from the item. As far as you know the standard size is fixed number and may not be suitable for everyone, you have to check them clearly before ordering.
*For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specific issues with the item(s).
*For returns because of color aberration, please also include photos with the item or the fabric you have ordered before as well as the previous order for more reference."

3. Can I buy-many-keep-one for selection?

We understand you want to choose the best one,whether it's standard size or custom size,if the dress is not good as picture or we make a wrong dress which not according to your size. You can contact us for a return quest,but we still hope you can choose which dress you like best, because our dress are made to order. If returned,we can't sell it again,we don't want to lose too much. Thanks for understanding our situation.

4. How can I cancell my order?

All our items are made-to-order, including standard-size items. If you wish to cancel an order for any reason, please refer to our cancelation policy below: Order-Cancellation Policy

5. what is your exchange policy?

Do you wish to exchange your dress for a different size or item? Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore we will not have any extra dresses for exchanging. If you want a different item, please return the order and start a new order from scratch.

Promotion

1. What coupons or promotions are you running?

Yes, we do occasionally offer special promotions and sales throughout the year. Please visit our homepage for check the promotions banners and page-top text.

About FeelTimes

1. Do you have a store?

We are very sorry but we don't have real store now and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online,you can enjoy more competitive price,right? Please feel free to contact us and we are willing to give you some professional suggestions.

2. Where are you come from?

Our customer service based in UK. Our suppliers are mostly from Australia and France and Hong Kong.