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Thank you for shopping at Feeltimes.

If you are not fully pleased with your order, we are here to assist. We will provide a full refund for your
purchase, including shipping fees for all damaged, defective, or wrongfully shipped items. If you are not
happy with your purchase, don't hesitate to contact us as soon as possible to start processing your
return and refund.

Visit the "My Order" section in your shopping account and select the return/refund option. Once we have processed your
request, we will arrange a return or replacement for you as soon as we can. Please note that you only have 14 days to return a
defective or wrongfully shipped item after it has been successfully sent to you.

* To be eligible for a return or refund, the purchased item must be unused, and it should be in the same condition you got it in.
Also, ensure that the item is returned in its original packaging. For quick processing of your request, also ensure that you
provide the receipt or proof of purchase.

Conditions for Return

You can only return goods within 14 days from the day you receive them. We advise our customers to
examine the contents of their delivery as soon as it arrives. Once you are sure the items are damaged
or wrongfully shipped, please initiate the return/refund process as soon as you can.

Before shipping your order back to us, please visit our website and request a return in the My Orders
section. Alternatively, you can also contact our customer service department and ask to return your
order.

To be eligible for return/refund, the item must be in its original state. We will not accept the return of
used, worn, washed, altered, or damaged goods. Please ensure that you leave the original tags on the
items if you wish to return them.

AII our items are made to order. This means that we do not stock extra items in our store. Once you
place your order, it will be made specifically for you. Therefore, we will not accept returns of goods
that are as per your order. Our return policy only accommodates damage or wrongful shipment of
items.

When you ship your return to us, please ensure that you keep your shipping receipt and tracking
information. We are not liable for returned goods that are wrongfully shipped, damaged, or lost during
shipping.

Once you receive an item that you think is defective, damaged, or wrongfully shipped, please take
images of the original package. This will help us fast-track the processing of your return, partial
refund, or full refund.

Once we receive your returned goods, we will inspect your order and notify you that we have received
them. Once your return is processed and approved, we will initiate the refund process via the original
payment method. Depending on your card issuer's policies, you can expect to receive your credit
within a few days.

Please follow the steps below to initiate a return.

Step 1

You can visit our website or contact our after-sales customer service representative via email at
[email protected]. To process your return, we will need the following details:

Your Order Number

The model number of the item(s) you wish to return

Reason for requesting a return or refund, i.e., Size/Quality, etc

Reference images of the things you want to return

If you wish to process a return for items due to fit/size issues, please remember to attach
images of the items with visible measurements. Because standard sizes are fixed, it is essential
to verify your standard size before placing an order.

If you wish to return items due to quality/condition issues, please include clear images
highlighting the areas of concern.

For returns of items due to colour aberration, please attach photos of the item or fabric and a
reference photo of another item you have ordered before with the same colour (if available)

All photos of returned orders must display the tag label and the item's actual size and order
number. In addition, if you are returning the product because of a defect, the image must also
display the particular defect for our reference.

Step 2

Once we receive your return request and the supporting images, we will immediately process
your refund, return, or reimbursement. Our customer service representative will notify you within
24-48 hours indicating what you should do. We may not respond instantly due to the high
volume of emails we receive, but you can rest assured that your query will be attended to as
soon as possible.

Step 3

Once we have sent permission to return the goods, we will also provide a returning address via
email. All you need to do is print out the address and attach/put it inside the package with the
goods you wish to return.

Step 4

Once you have successfully shipped the package, please notify our customer service
representative that your shipment is on its way. You must also provide them with the shipment's
tracking number provided by your Local Post Office.

Step 5

Upon receiving your returned order, we will notify you via email. We will then inspect your item
and a refund/return will be processed within 3 to 5 business days. If your return is not in line with
our returns and refunds policy, we may not be able to process a refund. The item must be in
satisfactory condition. Once your refund is accepted, you can expect your credit within 7-15
business days via the original payment method. Please note that the processing period depends
on your card issuer or bank.

Please note that you will be charged a shipping fee for all worn, washed, damaged, or altered
goods. You might also not be able to receive a refund. The shipping fee will be deducted from
the total cost of your order.

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