In case you have a question or need further information
before placing an order, you can contact us at any given
time via Livechat at the bottom left of the page, in case
our Livesupport representative aren't available, you can
send an E-Mail 24/7, we will get back to you as soon as
The service department is here to help you with inquiries
regarding your current processing orders and items you
have already received. Please note that all inquiries are
handled thoroughly, no request is left unanswered, we
try to answer each request within one working day.
Working Time: UTC 1AM to 11AM
Company : DIY FASHION LIMITED
Address : Unit D, 16/F, One Capital Place, 18 Luard Road, Wan Chai Hong Kong - Please note that this is NOT a return address.
Whatsapp: +852 65531537
Email: [email protected]
1. What is the best way to choose my size?
2. Can I change the design of the dress?
3. Will my item be exactly the same color as what is shown on your website?
4. How can I make sure all of dresses are the same color?
1. When should I order my dress?
2. How can I track my order status
3. I ordered a standard sized dress, not a custom size, why is it taking so long?
4. Main Order Statuses
1. What methods of payment do you accept?
2. My payment won't go through!
3. Is it safe to order from you?
Shipping & Delivery
1. How much is shipping costs?
2. Do I need to pay sales tax or custom duties?
3. What countries or regions do you ship to?
4. Can I change my shipping address?
Returns, Refund, Cancellation, Exchanges
1. What is your return policy?
2. How to start the return process
3. Can I buy-many-keep-one for selection?
4. How can I cancell my order?
5. what is your exchange policy?
1. What coupons or promotions are you running?
1. Do you have a store?
2. Where are you come from?