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DMCA Policy
This policy is a part of our Terms of Service.
The information contained on this page constitutes information and not legal advice. The reader assumes all responsibility for any and all use of this information. Please consult an attorney for specific questions. This page may be updated periodically.
The following are requirements for submitting Digital Millennium Copyright Act (DMCA) notices of infringement and DMCA counter-notices to FEELTIMES.
Notice Requirements
To report infringement to FEELTIMES’s designated agent, please see the requirements below.
If you believe that material residing on or accessible through FEELTIMES infringes a copyright, you may send a notice of infringement via email to [email protected], which must include all of the following required information:
1. a signature of a person authorized to act on behalf of the intellectual property owner whose right has been allegedly infringed upon -- signatures may be provided electronically by typing your name;
2. identification in sufficient detail of the work allegedly infringed upon;
3. identification of the allegedly infringing material on FEELTIMES including the specific location of the material so that FEELTIMES can find it -- for listings, please provide the FEELTIMES listing URL to each item you allege is infringing;
4. the name of the intellectual property owner, and contact information for the notifier including name, address, telephone number, and email address;
5. a statement that the notifier has a good faith belief that the material is not authorized by the intellectual property owner, its agent, or the law; and
6. a statement that the information provided in the notice is accurate, and under penalty of perjury, that the notifier is authorized to make the complaint on behalf of the copyright owner.
If you misrepresent that material is infringing, you may be liable for damages (including costs and attorneys' fees). Therefore, if you are not sure whether the material is infringing, please contact an attorney before submitting a notice to FEELTIMES.
Fraudulent or abusive notices may result in account termination or other legal consequences.
2. identification in sufficient detail of the work allegedly infringed upon;
3. identification of the allegedly infringing material on FEELTIMES including the specific location of the material so that FEELTIMES can find it -- for listings, please provide the FEELTIMES listing URL to each item you allege is infringing;
4. the name of the intellectual property owner, and contact information for the notifier including name, address, telephone number, and email address;
5. a statement that the notifier has a good faith belief that the material is not authorized by the intellectual property owner, its agent, or the law; and
6. a statement that the information provided in the notice is accurate, and under penalty of perjury, that the notifier is authorized to make the complaint on behalf of the copyright owner.
If you misrepresent that material is infringing, you may be liable for damages (including costs and attorneys' fees). Therefore, if you are not sure whether the material is infringing, please contact an attorney before submitting a notice to FEELTIMES.
Fraudulent or abusive notices may result in account termination or other legal consequences.
Counter-Notice Requirements
If you have a good faith belief that material removed or disabled as a result of a notification of copyright infringement to FEELTIMES involved a misidentification or mistake, you may send a counter notice via email to [email protected], which must include all of the following required information
1. your signature -- signatures may be provided electronically by typing your name;
2. identification of the material that has been removed or to which access has been disabled -- for listings, please provide the FEELTIMES listing URL to each item before it was removed or disabled;
3. a statement made under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material;
4. your name, address, telephone number, and email address, and a statement that you consent to the jurisdiction of the Federal Court for the judicial district in which you are located, or if your address is located outside the United States, for any judicial district in which FEELTIMES is located, and that you will accept service of process from the person who provided the original notification or an agent of such person.
If FEELTIMES receives a DMCA counter notification, the removed material may be replaced or access to it may be restored 10 business days after receipt of the counter notice, unless the copyright owner files an action seeking a court order against the allegedly infringing party and informs FEELTIMES of this action. FEELTIMES sends a copy of the counter notice to the original complaining party.
2. identification of the material that has been removed or to which access has been disabled -- for listings, please provide the FEELTIMES listing URL to each item before it was removed or disabled;
3. a statement made under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material;
4. your name, address, telephone number, and email address, and a statement that you consent to the jurisdiction of the Federal Court for the judicial district in which you are located, or if your address is located outside the United States, for any judicial district in which FEELTIMES is located, and that you will accept service of process from the person who provided the original notification or an agent of such person.
If FEELTIMES receives a DMCA counter notification, the removed material may be replaced or access to it may be restored 10 business days after receipt of the counter notice, unless the copyright owner files an action seeking a court order against the allegedly infringing party and informs FEELTIMES of this action. FEELTIMES sends a copy of the counter notice to the original complaining party.
If you misrepresent that material is not infringing, you may be liable for damages (including costs and attorneys’ fees). Therefore, if you are not sure whether or not the material is infringing, please contact an attorney before submitting a counter notice FEELTIMES. Fraudulent or abusive counter notices may result in account termination or other legal consequences.
Repeat Infringement
FEELTIMES terminates account privileges of members that are subject to repeat notices of copyright infringement in appropriate circumstances and at FEELTIMES’s discretion.
FEELTIMES terminates account privileges of members that are subject to repeat notices of copyright infringement in appropriate circumstances and at FEELTIMES’s discretion.
FEELTIMES’s Designated Agent to Receive Notifications
Email: [email protected]
Email: [email protected]
FEELTIMES VIDEO SHOW
Copyright © 2012 - 2022 Feeltimes.co.uk
Company: DIY FASHION LIMITED; Address: Unit D, 16/F, One Capital Place, 18 Luard Road, Wan Chai Hong Kong.
Online help
Products
1. What is the best way to choose my size?
Our size chart is independent. To choose the best size of you,please check the size chart on the product page,and refer to the measurements below each size. You can refer to our measuring guide to see how to measure yourself. To ensure the dress fits you well,we also suggest that you can choose custom size,which means that we make the dress based on your exact measurements.
2. Can I change the design of the dress?
"Usually we make the dress strictly according to the pictures on the picture shown on our website. However,if you want change some designs of the dresses like making the V Neck higher, shorten the dress length,remove the train,adding sleeves,etc.
Yes, just note it in the special requirement box when ordering, then we will make it according to your request when ordering. After payment we will send a confirmation email to confrim your order and request."
Yes, just note it in the special requirement box when ordering, then we will make it according to your request when ordering. After payment we will send a confirmation email to confrim your order and request."
3. Will my item be exactly the same color as what is shown on your website?
Our color charts online have been adjusted to dispaly color as close as possible to the color of the actual fabrics. However,camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabrics. Colors are subject to actual dresses you get.
4. How can I make sure all of dresses are the same color?
"Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You will need to have all dresses place their orders within 48 hours of each other. And send us email to [email protected] to tell us all their order numbers. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 48 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering swatches beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly."
You will need to have all dresses place their orders within 48 hours of each other. And send us email to [email protected] to tell us all their order numbers. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 48 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering swatches beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly."
My Orders
1. When should I order my dress?
"Our dresses are made to order.
Estimated Receiving Time = Tailoring Time + Shipping Time
It takes anywhere from 3 to 4 weeks to ship wedding dresses or 2 - 4 weeks for other dresses after order. Tailoring times do not include ship time. Shipping can take 3-12 business days subject to the shipping method.
You can find the tailoring and shipping time at each product page.
We suggest customers order at least 1 - 2 month earlier and customers will have plenty of time to alter the dresses just in case."
Estimated Receiving Time = Tailoring Time + Shipping Time
It takes anywhere from 3 to 4 weeks to ship wedding dresses or 2 - 4 weeks for other dresses after order. Tailoring times do not include ship time. Shipping can take 3-12 business days subject to the shipping method.
You can find the tailoring and shipping time at each product page.
We suggest customers order at least 1 - 2 month earlier and customers will have plenty of time to alter the dresses just in case."
2. How can I track my order status
"We will send you an email once your order has been shipped. Please sign into ""My Account"" and click ""My order"" in the upper right corner. Click on ""View Details"" to check your order status. Also,you can email us to get more information on your order."
3. I ordered a standard sized dress, not a custom size, why is it taking so long?
"All of our dresses are made to order, no matter you ordered in a standard size or custom size, except dresses in stock. Tailoring Time is displayed on each dress's product page. We have several offers to choose from.
Thanks for your understanding!"
Thanks for your understanding!"
4. Main Order Statuses
"Once we receive your payment, your order will go through several steps before being “shipped”.
Please refer to the different order statuses explanation below:
Waiting to be paid:
This order status is unpaid. Please feel free to pay for your order as soon as possible. Once we receive your payment, we will process your order.
Processing:
We are confirming your payment and begin processing your order immediately.
You can check order details or progress,request a change of shipping address before shipped.
Completed:
Everything in your order has been packed and sent to the shipping address you provided.
When you received your order.You can report missing or wrong products.Request a return or refund.Write a review.
Canceled:
This order has been canceled."
Please refer to the different order statuses explanation below:
Waiting to be paid:
This order status is unpaid. Please feel free to pay for your order as soon as possible. Once we receive your payment, we will process your order.
Processing:
We are confirming your payment and begin processing your order immediately.
You can check order details or progress,request a change of shipping address before shipped.
Completed:
Everything in your order has been packed and sent to the shipping address you provided.
When you received your order.You can report missing or wrong products.Request a return or refund.Write a review.
Canceled:
This order has been canceled."
Payment
1. What methods of payment do you accept?
Currently, we provide simpler, more efficient, and more secure Paypal payment and Stripe payment. No matter what methods you prefer, you need to select your items and add them to your shopping cart, that's for sure. In addition, registering with us first would be very helpful for shopping with us since you will get rid of the trouble of entering your information repeatedly, plus, you can manage your account, check your order information, and get informed of your order status very fast.
2. My payment won't go through!
"If you're having some trouble with your payment, we do have some tips that usually work, but we're not able to override the actual system to accept payment if it won't go through.
Some things you can try that may work include:
1. Make sure all information is correct including credit card number, expiration date, security code, billing address, and zip code if asked.
2. Try using PayPal if you have a PayPal account. Customers can still pay via PayPal guest check out if customers do not have a PayPal account.
3. Try using a different card.
4. Start over with a new order instead of trying to pay for the same order over again.
5. If your payment is still declined, you may need to contact your bank. Occasionally, when purchasing from an online company for the first time, your financial institution will issue a hold on the funds if they are unfamiliar with it.
If you've tried everything else, feel free to reach out to our awesome team of customer service dept. and we can look into this for you."
Some things you can try that may work include:
1. Make sure all information is correct including credit card number, expiration date, security code, billing address, and zip code if asked.
2. Try using PayPal if you have a PayPal account. Customers can still pay via PayPal guest check out if customers do not have a PayPal account.
3. Try using a different card.
4. Start over with a new order instead of trying to pay for the same order over again.
5. If your payment is still declined, you may need to contact your bank. Occasionally, when purchasing from an online company for the first time, your financial institution will issue a hold on the funds if they are unfamiliar with it.
If you've tried everything else, feel free to reach out to our awesome team of customer service dept. and we can look into this for you."
3. Is it safe to order from you?
"We using PayPal payments and Stripe payments, which are safer payments worldwide.
We also utilize a secure socket layer (SSL) technology where any personal information obtained through Feeltimes.co.uk is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties."
We also utilize a secure socket layer (SSL) technology where any personal information obtained through Feeltimes.co.uk is private and maintained in a secure and protected environment, and will never be released to any unaffiliated third parties."
Shipping & Delivery
1. How much is shipping costs?
"You may add items to the shopping cart to check on the accurate shipping fee. Customers can also place a test order to check the total cost
We have two shipping methods including expedited shipping and standard shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order.
If you have any issues with the shipping cost, please do let us know and we'll be more than happy to walk you through it!"
We have two shipping methods including expedited shipping and standard shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order.
If you have any issues with the shipping cost, please do let us know and we'll be more than happy to walk you through it!"
2. Do I need to pay sales tax or custom duties?
"In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.
Due to customs regulatory policies, please note that we are unable to list purchased items as a gift or write an amount lower than the actual product price.
Duty & Tax Insurance
We provide Duty & Tax Insurance service for certain purchase and can be checked when placing an order.
If you pay for the Duty & Tax Insurance when you placed an order and were charged a tax fee when the package arrived, we'll be glad to refund 100% tax fee. Please tell us what was the total amount of the tax fee you were charged by submitting a new ""Custom Duty Issue"" ticket with a copy of the invoice at that time, and we'll refund the amount you were charged."
Due to customs regulatory policies, please note that we are unable to list purchased items as a gift or write an amount lower than the actual product price.
Duty & Tax Insurance
We provide Duty & Tax Insurance service for certain purchase and can be checked when placing an order.
If you pay for the Duty & Tax Insurance when you placed an order and were charged a tax fee when the package arrived, we'll be glad to refund 100% tax fee. Please tell us what was the total amount of the tax fee you were charged by submitting a new ""Custom Duty Issue"" ticket with a copy of the invoice at that time, and we'll refund the amount you were charged."
3. What countries or regions do you ship to?
"We ship worldwide to nearly every country across the globe,covering North and South America,Europe,Asia,Africa,Oceania,and more. There may be particular locations that we might require additional information to ship to. If so, we will get in touch with you ASAP.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely."
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely."
4. Can I change my shipping address?
You can only change the shipping address while your order still in processing. please contact us and provide the correct address ASAP. Once your dress has been shipped,we cannot change the address nor delivery options.
Returns, Refund, Cancellation, Exchanges
1. What is your return policy?
"Customer needs to contact our after sale department to initiate the process within 14days upon receiving your items.
We will provide a full refund for your purchase, including shipping fees for all damaged, defective, or wrongfully shipped items. If you are not happy with your purchase, don't hesitate to contact us as soon as possible to start processing your return and refund."
We will provide a full refund for your purchase, including shipping fees for all damaged, defective, or wrongfully shipped items. If you are not happy with your purchase, don't hesitate to contact us as soon as possible to start processing your return and refund."
2. How to start the return process
"All returns must be made within 14 days from the day the package was delivered. All returned products must be unused (e.g., not worn, washed, damaged, or altered) and returned in accordance with the instructions received from contacting customer service by E-mail. You are solely responsible for the cost of shipping while returning the products. All products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued.
please contact after-sales customer service representative by E-mail:[email protected] with the following information we need:
Order Number
Reason for requesting a return or refund, i.e., Size/Quality, etc
Reference images of the things you want to return
*For the issues with fit/size of the item(s), please do not forget to send us photos with the measurement visible from the item. As far as you know the standard size is fixed number and may not be suitable for everyone, you have to check them clearly before ordering.
*For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specific issues with the item(s).
*For returns because of color aberration, please also include photos with the item or the fabric you have ordered before as well as the previous order for more reference."
please contact after-sales customer service representative by E-mail:[email protected] with the following information we need:
Order Number
Reason for requesting a return or refund, i.e., Size/Quality, etc
Reference images of the things you want to return
*For the issues with fit/size of the item(s), please do not forget to send us photos with the measurement visible from the item. As far as you know the standard size is fixed number and may not be suitable for everyone, you have to check them clearly before ordering.
*For returns because of issues with the condition/quality of the item(s), kindly include photos highlighting the specific issues with the item(s).
*For returns because of color aberration, please also include photos with the item or the fabric you have ordered before as well as the previous order for more reference."
3. Can I buy-many-keep-one for selection?
We understand you want to choose the best one,whether it's standard size or custom size,if the dress is not good as picture or we make a wrong dress which not according to your size. You can contact us for a return quest,but we still hope you can choose which dress you like best, because our dress are made to order. If returned,we can't sell it again,we don't want to lose too much. Thanks for understanding our situation.
4. How can I cancell my order?
All our items are made-to-order, including standard-size items. If you wish to cancel an order for any reason, please refer to our cancelation policy below: Order-Cancellation Policy
5. what is your exchange policy?
Do you wish to exchange your dress for a different size or item? Unfortunately, we currently don't offer an exchange service for any products at this time. All our dresses are made to order. Therefore we will not have any extra dresses for exchanging. If you want a different item, please return the order and start a new order from scratch.
Promotion
1. What coupons or promotions are you running?
Yes, we do occasionally offer special promotions and sales throughout the year. Please visit our homepage for check the promotions banners and page-top text.
About FeelTimes
1. Do you have a store?
We are very sorry but we don't have real store now and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online,you can enjoy more competitive price,right? Please feel free to contact us and we are willing to give you some professional suggestions.
2. Where are you come from?
Our customer service based in UK. Our suppliers are mostly from Australia and France and Hong Kong.