Online Help
  • Pre-Sales

    If you have any questions before making a purchase,chat with our online operaters to get more informations.

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  • After-Sales

    If you need any help about the after-sales issues,please submit a ticket.

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Order Cancellations

Your order begins processing immediately after you place your order. We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made for each order individually, and once the creation process has begun the materials cannot be reused. During the order processing time, it may be possible to cancel your order. However, once the order moves into the shipping process, it cannot be cancelled.If you have changed your mind about the order,please contact us and cancel your order according to our cancellation policy below.

In the unlikely event that you wish to cancel your order, you can contact us.

Actions Time Frames Amount Refunded
Product Shipping Cost
Cancellation Within 12 hours of order confirmation 90% 100%
Within 12-24 hours of order confirmation 80% 100%
Within 12-48 hours of order confirmation 50% 100%
Over 48 hours, not shipped none 100%
Order shipped none none

Modification

  • 1. Size modifications

    Must be provided within 12 hours after the confirmation E-Mail was received, but changes are free within 24 hour.
    24-48 hours additional 20% of the product price
    48-72 hours additional 40% of the product price
    After 72 hours additional 60% of the product price

  • 2. Colour changes

    Free within 24 hours
    24-48 hours additional 20% of the product price
    48-72 hours additional 40% of the product price
    After 72 hours additional 60% of the product price

Note:This policy does not apply to 12-days rush order